Shop Manager (m/f)

Beginn Standort Hotel / Schiff Vertragsbedingungen
Ab sofort
Worldwide 4* European Cruise Line good conditions

* Valid passport is required
* STCW 95 Basic Safety training with Security Awareness and Crowd Mgmt. is required

Skills & Education

We are looking for a professional Shop (Boutique) Manager (m/f) with great experience in managing retail outlets either on land or at sea for a well known 4**** European Cruise Line with English-speaking passengers and great itineraries throughout the world.

The ideal candidate must have 3-4 years of retail management background, and previous ship-experience on a seagoing vessel and the primary responsibility of the Shop Manager is to oversee and manage all shops and boutiques operations on board. Within these responsibilities you should be able to create and execute plans to drive sales and maintain high quality retail standards. Ensuring exceptional passenger experience aboard the cruise ship is always the main focus. The Shop Manager leads a team of 5-15 people and achieves the best results by motivating and coaching the staff. To maximize revenue opportunities you will be expected to come up with new ideas to re-organize merchandising displays and maintain change of items/location every other day.

When new crew members come on board the Shop Manager makes sure they receive adequate training and coaching on the company Retail standards and procedures. You are responsible for inventory as well, with an emphasis on loss prevention. After every sales day you will report sales data as well as specific information requested by the corporate office. Besides working for a fast growing company, this job opportunity gives you the chance to travel to different places in the world.

Be the Consummate Host by leading a team in presenting a unique retail experience at sea in line with the Company’s brand strategy, enhanced with excellent customer service, while achieving or exceeding budgeted financial goals. You should have the following personal characteristics:  Understanding of great customer service, with the ability and willingness to excel in deliver an outstanding service to the international passengers – combined with a big motivation in all aspects of job duties & responsibilities, and with outstanding social & communication skills.

A warm, friendly, and caring personality comes naturally to you and the willingness to embrace the company values and lead by example. You can also bring the commitment to continuously display and deliver genuine care to the passengers & your staff, and you have the ability to adapt and adjust to a wide variety of circumstances in the most professional manner.

Fluent in English is a must – other European languages would be a big plus.

Zusätzliche Information

We look forward to receiving your application via our online-form or by e-mail to

Although we do accept applications by regular mail we regret that we are unable to return your documents.

Our service is completely free charge for you as applicant – there will be no fee at all.